Return & Refund Policy

At Alix Outlet, your satisfaction is our top priority. We strive to deliver quality Scottish attire and accessories. However, if your order doesn’t meet expectations, we’ve got you covered. Please read our return and refund policy to understand your rights and responsibilities.

Return Eligibility

To be eligible for a return:

  • Return the item within 30 days of the delivery date.
  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Customized or personalized items are non-returnable unless they arrive with a manufacturing defect.

Non-Returnable Items:

  • Items that have been used, altered, or cleaned
  • Final sale or clearance products
  • Gift cards

How to Start a Return

To begin the return process:

  1. Contact us at contact@alixoutlet.com
  2. Provide your order number, the reason for the return, and photos if the item is damaged or defective.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance.
  • Alix Outlet is not liable for items lost in transit.

Return Address

Alix Outlet
Pakki Kotli, Daska Road,
Sialkot, Pakistan

Refund Process

After we receive your returned item:

  • We’ll inspect the item and notify you of your refund status.
  • If approved, your refund will be issued to your original payment method within 7–10 business days.

Haven’t Received Your Refund?

If your refund hasn’t appeared:

  1. Double-check your bank account or credit card statement.
  2. Contact your card provider or bank, as processing times may vary.
  3. Still need help? Email us at contact@alixoutlet.com.

Exchanges

We replace items only if they are defective or damaged.

  • To request an exchange, email us at contact@alixoutlet.com with your order details and a description of the issue.
  • If the same item is available, we’ll arrange the exchange promptly.

Contact Us

Have questions or need support?

  • Email: contact@alixoutlet.com
  • Phone/WhatsApp: +92 331 6106666
  • Address: Pakki Kotli, Daska Road, Sialkot, Pakistan

Thank you for shopping with Alix Outlet. We value your trust and look forward to serving you again with high-quality kilts, accessories, and custom attire.